Reporting to the Head of Engineering this role with require you to provide solutions support to both Sales and Delivery sides of our business. This includes providing technical advice, facilitating client workshops, developing innovative engineered solutions in line with market and client requirements, and producing high quality and technically accurate supporting documentation.
The role of the Senior Installation Technician is to perform high quality installations of AV/VC solutions that meet client requirements, are fit for purpose and are in accordance with technical drawings and plans produced by the Audio-Visual Designers. You will also mentor and support more junior technicians by helping them build their skills and experiences.
This position will see you provide services and manage faults to agreed Service Agreements and/or Key Performance Objectives and delivery on Citadel Group’s obligations to our clients. You will be required to conduct onsite repairs, technical and concierge support and maintain service desk and service tickets.
This role will see you commission systems in terms of their electronics, mechanics’ and optics to meet the needs of our clients, using proven technology and also looking for new and interesting solutions to problems.