Victoria University and Campbelltown City Council Move to Citadel Content Management as a Service

Victoria University and Campbelltown City Council Move to Citadel IX

With more than 39,000 students across 6 campuses and 4500 staff, Victoria University (VU) ICT expenditure exceeds $47 million annually. Campbelltown City Council (CCC) is a leader in Local Government with a forward-thinking approach and has over 700 staff across New South Wales.

CCC and VU are implementing Citadel’s Secure Content Management-as-a-Service solution (CMaaS), Citadel-IX, across their organisations to effectively manage their information. This solution includes the  implementation of Content Manager (CM), which offers world-class physical and electronic document and records management capabilities. CM is the electronic document and records management system (eDRMS) of choice for all levels of government across Australia.

In 2019 a Request for Tender (RFT) was issued by CCC seeking an eDRMS software solution. They required a scalable solution that was mobile-friendly, easily accessible, and provided full integration capabilities with multiple Council systems and business processes. The solution is compliant with The State Records Act 1998 (NSW) and be ISO 27001 (Information Security Management) certified.

In 2019 an RFT was issued by Victoria University to implement a suitable eDRMS to replace the existing RM software system and ensure compliance with VU’s regulatory and statutory obligations under the Public Record Act 1973. Key requirements of the new solution were to provide University staff with a user-friendly system which can integrate with core University Line of Business applications; streamlining their daily operations in effectively managing and preserving University records.

Both organisations have adopted a “cloud-first” strategy and were seeking to migrate existing information to a Secure CMaaS solution to replace legacy applications. Citadel is pleased to be working closely with CCC and VU to meet their information management requirements moving into the future, through 5-year managed services contracts.