Proven National Security Expertise
National Security is more than protective services, it involves intelligence and preventative actions. Citadel works closely with defence and national security agencies to support national security initiatives and help protect Australia. We offer a range of tailored strategic advisory, integration services and technology solutions to deliver end-to-end capabilities.
Our services include national security strategic advice, better practice methodologies, technologies and managed services to support:
- National oversight, command, control and coordination
- Policy, governance and capability development
- Strategic options and futures assessments complete with detailed business cases
- Incident response, law enforcement, investigations and forensics
- International engagement
- Inter and intra-agency collaboration
Our deep national security expertise and experience underpin our service and technology solutions. We build and preserve value for our clients through full accountability of national security services we provide and a guarantee of delivering value-for-money and quality outcomes.
We have worked with national security organisations on highly sensitive issues for 20+ years and our service delivery standards exceeded expectations. Our specialists have recognised regional, national and international experience.
We provide a commitment to our clients to be fully consultative and cooperative in all aspects of our national security work and are committed to the transfer of knowledge and skills to your teams.
RECORDS MANAGEMENT PRODUCTIVITY
Providing Trusted Services to Government
As a result of the hijacking of four aircraft in the USA on 11 September 2001, then Australian Prime Minister announced in October 2001 that Australia would have armed air marshals flying on Australian carriers in an anti-hijacking role and that they would be operational by 31 December 2001. At this time, Australia had no such capability and, therefore, there was no directly-relevant expertise in Australia to meet this directive.
Members of Citadel’s advisory team were contracted to establish the capability for Government. This included strategic issues (such as the high-level planning considerations, legislation, inter-agency cooperation, and funding) and operational delivery of the program (initial recruitment, training, tactics, methods of operation, and liaison with the airlines). We had less than six weeks to have the capability deployed.
Because we were establishing a completely green fields program, our team faced the following issues:
- no trainers with expertise in Air Security Officers (ASO – air marshals) operations
- no trainees or mock-up aircraft to train in
- no agreement with the airlines, pilots or cabin crew
- no legal agreement on powers
- no conditions of service for ASO
- no equipment, weapons, handcuffs or rig to carry equipment under clothing
- no agreement by Government Departments with regards to the myriad of approvals needed to have armed officers on aircraft flights
- no agreement on what ports ASO were to fly in and out of
- no agreement with airport corporations to allow ASO to bypass screening (scanners would have detected the firearms and compromised identities of ASO to security point staff); and
- no agreed funding
Each of the above challenges needed to be resolved and the first officers deployed on selected domestic flights within six weeks, so we established multiple concurrent work teams and empowered them to develop innovative solutions for subsequent consideration and approval. Once approved by Government, we then presented the concepts to Qantas, Ansett and Virgin Blue management, and ‘tweaked’ where necessary to ensure all stakeholders were clear of the requirement and committed to the program’s success.
Following a very busy six weeks, on 24 December 2001, we received the final Government authorisation to proceed and ASOs flew for the first time on board Australian aircraft at 4.30pm.
In 2004, Qantas senior managers went before a Parliamentary Committee and stated on the record that “the Australian ASO program is without doubt the world’s best practice”.
A large national telecommunications infrastructure client was seeking to ensure that its networks and infrastructure were appropriately protected from hostile cyber threats. While the number and severity of these threats changed regularly, the below summary of one day’s activities highlights the extent of the cyber threats needing to be resolved in order to maintain operations:
- 290,003 email spam
- 160,112 botnet and phishing attacks
- 454 spyware and malware
- 45 viruses
- 15 direct denial of service attacks
- 96 unknown encrypted existing information files
- 142 other unidentified and unresolved threat events
We conducted a risk review of the client’s networks, applications and infrastructure, and provided a complete blueprint for establishing a layered cyber protection regime inclusive of training, specialist hardware and software, test labs, and a 24/7 cybersecurity operations centre for identifying, containing, resolving and recovering from cyber threats.
The implemented solution saved the organisation over $3.4 million per annum in improved network and application up-times, and through measurably enhanced levels of customer satisfaction.
Citadel provided these advisory and implementation services in 2013, and the client’s most sensitive systems still remain fully protected and free from an increasingly hostile cyber threat vector.