Defence and National Security

National Security and Law Enforcement

Australia faces threats from a range of sources that can place our institutions, people, economic assets and technology at risk in different ways. The threats we now face are real, unpredictable and continually evolving.


Australia’s National Terrorism Threat Level remains at ‘PROBABLE’, meaning there is credible intelligence indicating that individuals or groups continue to possess the intent and capability to conduct a terrorist attack in Australia.


The key goal then is to ensure our society, institutions and national security organisations are sufficiently connected and resilient to ensure we can prevent, respond and minimise the deleterious impact of such future attacks.

Parilament House, Canberra, Australia
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Citadel's citizen-centric platform

Our emergency and critical incident management platform provides people with a simple user interface to report and upload information and receive assistance during an emergency situation through the use of digital technologies.


The platform is designed with the primary purpose of protecting people from death and injury by interdicting threats, reducing exposure to incidents and expediting emergency response. Features and capabilities of the platform include:

  • Public upload facility via web, social media and smartphone application
  • Live video streaming report
  • Secure video calling
  • Command and control portal
  • Advanced data management

Contact us for a live demonstration of the platform

Proven National Security Expertise

National Security is more than protective services, it involves intelligence and preventative actions. Citadel works closely with defence and national security agencies to support national security initiatives and help protect Australia. We offer a range of tailored strategic advisory, integration services and technology solutions to deliver end-to-end capabilities.


Our services include national security strategic advice, better practice methodologies, technologies and managed services to support:

  • National oversight, command, control and coordination
  • Policy, governance and capability development
  • Strategic options and futures assessments complete with detailed business cases
  • Incident response, law enforcement, investigations and forensics
  • International engagement
  • Inter and intra-agency collaboration
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Shaping the National Security Environment

Our deep national security expertise and experience underpin our service and technology solutions. We build and preserve value for our clients through full accountability of national security services we provide and a guarantee of delivering value-for-money and quality outcomes.


We have worked with national security organisations on highly sensitive issues for 20+ years and our service delivery standards exceeded expectations. Our specialists have recognised regional, national and international experience.


We provide a commitment to our clients to be fully consultative and cooperative in all aspects of our national security work and are committed to the transfer of knowledge and skills to your teams.


Secure video conferencing, secure service arrangements, fixed and mobile systems, secure bridges and real-time monitoring


Combined secure technologies to integrate document management and records management systems


Collaboration and search functionality, standard reports and templates, full integration, increased resilience, standardised outcomes


Trusted national security advisors to ensure your programs and projects are delivered fit-for-purpose and aligned with business strategies

Case Study - Air Marshal Program

Australian Prime Minister John Howard announced in 2001 that Australia would have armed air marshals flying on Australian carriers in an anti-hijacking role and that they would be operational three months later.


Members of Citadel’s advisory team were contracted to establish the capability for Government including strategic issues and operational delivery of the program. Citadel had less than six weeks to have the capability deployed and was successful in delivering the program within the timeframes.


Citadel established multiple concurrent work teams and empowered them to develop innovative solutions for subsequent consideration and approval. Citadel received final Government authorisation to proceed on 24 December 2001 and ASOs flew for the first time on board Australian aircraft at 4.30pm.


In 2004, Qantas senior managers went before a Parliamentary Committee and stated on the record that “the Australian ASO program is without doubt the world’s best practice”.

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