© 2020 CITADEL GROUP LIMITED. 
ALL RIGHTS RESERVED. 

167 

No more costly systems and maintenance.

- Stability for easy access

- Increase organisational capability 

- Completely secure cloud platforms with data reporting 

- Get connected quickly to local support when needed 

- Simplified pricing and licensing models

- End costly maintenance of systems and applications 

- Take the burden off the IT department 

- Quickly prove return on investment

S I M P L I F Y I N G    D A T A    M A N A G E M E N T

PANELS & 
CONTRACTS

1374

SUBJECT MATTER
EXPERTS

675

COMPLETED ENGAGEMENTS

Trusted & Secure Information Management

Citadel brings security and information management expertise together to deliver a secure and trusted, fully hosted solution. See how Citadel-IX can service your business.

A N Y W H E R E   -   A N Y T I M E   -   A N Y   D E V I C E  

C A S E   S T U D Y

Successful implementation of complex environment.

A fully managed enterprise content management system was tailored for the client which was easy to learn, and easy to use.  The system supports over 37,000 users daily and included data migration tools and execution. Citadel trained and  migrated over 60,000 users as part of the implementation which involved 65 servers being replicated across different sites.    

After the implementation, over 250 million electronic documents are accessed by users on an ‘as required’ basis. Citadel’s fully managed ECM service included implementation and change management support to ensure new and existing users can quickly upskill.    

The client has saved over $22 million since the implementation in 2006.

We manage complexity for over 480 Australian companies.

Easy to implement, use & scale.

Our platform is designed to grow and scale, so it works for companies of any size—from startup to enterprise.

Citadel-IX can be rapidly deployed across your organisation. Access a modern web client, the interface of choice for knowledge workers.

Employees can access the right information when and where they need it resulting in increased productivity and work satisfaction.

Customer support 24/7.

Citadel provides customers support from local experts plus monitoring 24 hours a day, 7 days a week.

I N F O R M A T I O N    M A N A G E M E N T    E X P E R T S

O U R    C L I E N T S

Australia's most secure enterprise content management solution

Secure your enterprise content with 
Citadel IX Cloud-Hosted Managed Service

Rest assured with the highest data security standards, with the only 
ISO 27001 certified system 

Seamless integration and setup allows rapid deployment across your organisation

Access your data 
anywhere, any time, 
and from any device 
for ultimate flexibility

Secure 
Enterprise Cloud

- Hosted on Microsoft Azure Secure Cloud Platform

- Security built in end to end – ISO 27001 Certified

- Support Desk currently servicing 
  150,000 users worldwide

- Secure access to your information anytime

Data 
Assurance

- Meets compliance and records 
  management obligations

- Secure data and document management

- Full disaster recovery with zero data loss

- 99.95% data availability

- EDRMS (Electronic document and 

  records management system)

Cloud-hosted
ECM

- Hosted in Australian Data Centres

- Business Continuity Management Certification 
   – ISO 22301

- Automated deployment of the solution to Azure

- Increases productivity, capability and efficiency

- No more maintenance fees

Seamless
Integration

- Meets compliance and records management obligations

- Simplified pricing and licensing models

- Specialist team on call 24/7 for business 
   system workflow integration into the solution

Why Choose Citadel - IX?

TRUST IN A PLATFORM FAVOURED ACROSS THE HEALTH, EDUCATION AND NATIONAL SECURITY/DEFENCE INDUSTRIES

Infrastructure as a service.

We don’t just give you the system, we manage the entire process from data migration to IT infrastructure & data management in Australian data centres. 

Eliminate the need to migrate to a central repository with full control over content retention and security.

AWARD WINNING CLOUD eDRMS SOLUTION

ISO 27001 certified.

Citadel-IX is the only ISO 27001 certified system - many other companies claim their systems are, when in fact they claim this since the Azure cloud is ISO certified.

A B O U T    U S

The Citadel Group

Citadel is a leading technology and software company that specialise in secure enterprise information management in complex environments. Citadel provide secure information to support real-time decisions across the Health, National Security and Defence industries.

Citadel created and continues to manage Australia’s largest enterprise content management solution which holds over 500 million secure objects. Citadel’s health solutions support 50,000 daily transactions and hold over 27 years of data. Citadel also manages content and collaboration services for Australia’s leading education providers.

50K+

30 years+

DAILY TRANSACTIONS OF HEALTH SOLUTIONS

DEVELOPMENT OF INFORMATION SECURITY SYSTEMS FOR DEFENCE

500 million+

SECURE OBJECTS CREATED AND
MANAGED

Secure your enterprise content with Citadel IX Document Management System

O U R    P A R T N E R S H I P S

Secure your enterprise content with Citadel IX 
Cloud-Hosted Managed Service

Access your data 
anywhere, any time, 
and from any device 

Highest data security standards, with the only 
ISO 27001 certified system 

Seamless integration for rapid deployment 
across your organisation

Cloud-hosted ECM

Seamless Integration

Secure Enterprise Cloud

- Hosted in Australian Data Centres

- Business Continuity Management Certification – ISO 22301

- Automated deployment of the solution to Azure

- Increases productivity, capability and efficiency

- No more maintenance fees

Data Assurance

- Meets compliance and records management obligations

- Simplified pricing and licensing models

- Specialist team on call 24/7 for business system workflow integration into the solution

SECURE OBJECTS CREATED AND MANAGED

I N F O R M A T I O N   
M A N A G E M E N T    E X P E R T S

A N Y W H E R E 
A N Y T I M E
A N Y   D E V I C E  

Enhance collaboration.

Perform diverse business processes and meet governance needs through cloud applications offering improved configurability through integration tools.