Citadel Health Support

We're here to support you

Our Support Service is designed to achieve the highest levels of system availability and product reliability. We pride ourselves in resolving all reported issues in the next scheduled release.

Citadel Health provides a comprehensive support service to its clients. This service is designed to achieve the highest levels of system availability possible whilst ensuring that all issues are resolved in a timely manner.

Citadel Health uses a quarterly release cycle for major software upgrades for all clients. Where required urgent patches may be installed outside of the standard quarterly release cycle.

Software updates are installed by Citadel Health at a time agreed with the client to minimize disruption to the business. The Citadel Health support model is a key component of ensuring its clients achieve the highest system reliability and availability for their business.