Royal Commission launches into Citadel IX, the secure cloud content management platform

Citadel IX delivers mission-critical security for the Royal Commission Into the Management of Police Informants enabling agile, cloud-based Information management.

When you have a Royal Commission into specific aspects of the Victoria Police, confidentiality and security of submissions is mission-critical. It was a challenge the Citadel Group, through Kapish® – its Melbourne-based business focusing exclusively on Micro Focus Content Management – was up for.

The Royal Commission into the Management of Police Informants (RCMPI) was established by the Victorian Government after the High Court found that Victoria Police had used former defence barrister, Ms Nicola Gobbo, as a human source – conduct the High Court described as “corruption of the criminal justice system”.  The Commission heard from 82 witnesses between February 2019 and February 2020, receiving a mind-boggling 155,000 documents – including 157 submissions – during its inquiry.

As RCMPI’s Director of Operations, Oliver Way, explains: “It was vital to protect the identities of certain people who gave evidence at the Commission’s hearings and certain people affected by the inquiry in other ways.

“Releasing this information could have put their safety or the safety of people close to them at serious risk. Security was mission-critical, and Citadel had previously delivered for other government clients, so they fully understood this requirement.”

With an existing 15-year contract managing the electronic records management system (ERMS) for the Australian Department of Defence – plus a health business that manages around 40% of the country’s pathology – The Citadel Group pedigree is arguably unrivalled in this country.

With a thorough commitment to issues relating to security, The Citadel Group successfully addressed no less than 119 processes and procedures to achieve the internationally recognised specification for an Information Security Management System – ISO 27001 certification.

Add to this their existing high-level security clearance to operate within the Microsoft Azure Australia Central region in Canberra, Citadel was well-positioned to move with agility to deploy their cloud-based enterprise solution, Citadel-IX Content Manager, to address the Commission’s requirements.

RCMPI selected Citadel IX Content Manager for its rapid deployment capability and unrivalled security. The solution was ready to go in just two weeks.

Secure cloud-based solutions bring exceptional value to government agencies through increased business agility, operational effectiveness and improved visibility across business services and ICT investments.

As Citadel’s Head of Business Development, Stewart Hollingdrake, explains, Citadel-IX’s Content Manager offering extended beyond the functionality required during the inquiry itself, to longer term archiving post-Commission.

“While RCMPI required the utmost protection and secrecy, it is important to note the significance of the end-to-end life-cycle of the platform,” says Stewart.

“At the beginning, we had to migrate existing information across from the Department of Justice and Community Safety . Around 18 months later, as the project wrapped up, we had to bundle all of the information and transfer it securely from our environment across to the Department of Premier and Cabinet.

“This is an elaborate process that requires encryption and protection at every step. Disposal schedules, various levels of sensitivity and access were all delivered as part of the function of Micro Focus Content Manager within the platform.”

Citadel IX Content Manager partners with Micro Focus to help organisations securely manage all records, regulatory data and content in the cloud and is hailed as the number one electronic document and records management system (EDRMS) Software as a Service (SaaS) platform.

The Citadel Group’s Citadel-IX solution includes 24/7 proactive monitoring (of over 23,000 users nationally), via an automated process in line with ISO 27001 certification, along with specialist help desk services.

Citadel’s commitment and determination to deliver above-and-beyond for its client afforded RCMPI peace of mind through the assurance of absolute security and data protection.

Citadel IX Content Manager platform proved so successful with the RMCPI that The Citadel Group was subsequently engaged to bring their solution to the Royal Commission into Victoria’s Mental Health System.